Alfredo Guillén

Luis Alfredo Guillen is an accomplished Senior Operations Manager with extensive experience in client experience and technical support. Currently leading award-winning technical support teams at SpotOn, recognized as Best Support 2024 by G2, Luis manages diverse technical departments inclusive of payment devices and network infrastructure. Previously, as a Customer Service Manager at Amazon, Luis drove a culture of excellence and achieved top performance metrics. Experience includes strategic operational roles at Akibana Services, where business plans were developed for growth, and Enrique Tomás, where revenue expanded significantly under leadership. Early career roles encompassed management positions in the restaurant sector and event coordinating, showcasing a commitment to operational excellence. Luis holds a Bachelor's Degree in Restaurant, Culinary, and Catering Management from Universidad Anáhuac and an Advanced Bakery Diploma from Escuela de Gastronomía Mariano Moreno Ecuador.