Loren Luong

Loren Luong has a diverse work experience timeline. They began their career as a Customer Service Lead and Social Media Coordinator at DOLL Swimwear, LLC from July 2017 to September 2019. In this role, they handled returns and exchanges, addressed inquiries through online chat, emails, and phone support, and effectively communicated across multiple platforms.

Afterwards, Loren joined WHOOP as a Senior Membership Services Representative from March 2019 to December 2020. They managed and trained a team in social media responsibilities, responded to customer requests through various platforms, and provided one-on-one training and shadowing as needed.

Loren then transitioned to Launched.LA as a Senior CX Specialist from January 2020 to September 2021. They responded to customer inquiries through phone, email, and live chat, summarized insights and trends from interactions, and assisted in training and onboarding new representatives.

Following this role, Loren joined Parachute Home as a CX Specialist and Furniture Concierge from August 2020 to December 2021. Their responsibilities included reviewing and resolving CX issues, responding to customer questions, and ensuring efficient fulfillment by clearing daily backorders.

In November 2021, Loren joined Poshmark as a Marketplace Operations Associate. They handled complex and high-friction order-related issues, familiarized themselves with Poshmark policies and procedures, and worked towards evolving processes for quicker transaction resolutions. Their tenure at Poshmark will end in December 2022.

Finally, Loren is currently employed at Spring Health as a Provider Success Coordinator, starting from January 2023. Further details regarding this role are not provided.

Loren Luong attended Orange Coast College from 2008 to 2010, where they pursued a field of study in Sociology. The information does not mention whether they obtained a degree during this time.