Heena Narula

Heena Narula has a diverse range of work experience in various roles and organizations. Heena is currently working as the Director of Customer Experience at Spring Activator, where they have been since 2023. Prior to this role, Heena worked as a Senior Learning Experience Designer at Spring Activator from July 2022 to December 2022.

In 2023, Heena also had a role as a Mentor at LOI Accelerator from October 2023 to November 2023. In 2022, they served as a Mentor at the Women's Economic Council from July 2022 to November 2022.

Earlier in their career, Heena worked as a Senior Instructional Designer at Staffbase from March 2022 to June 2022. Their responsibilities at Staffbase included curriculum writing, content development, and stakeholder management.

From 2020 to 2022, Heena held multiple roles at Spring Activator, including Community and Impact Manager, Engagement and Impact Coordinator, and Program Coordinator. Their contributions included building community engagement strategies, activating online communities, and designing mentor programs.

Prior to their work at Spring Activator, Heena worked as a Program Manager-International Operations at Great Learning from February 2019 to May 2020. Heena also served as a School Empowerment Senior Manager at 321 Education Foundation from August 2018 to January 2019.

Heena's earlier experiences include founding a school as a Founder School Leader at The Akanksha Foundation from May 2016 to July 2018. Heena also worked as a Fellow at Teach For India from June 2014 to May 2016 and as a Counsellor Intern at VOICE 4 Girls from May 2015 to June 2015.

Overall, Heena Narula has a strong background in customer experience, learning experience design, community engagement, program management, and education.

Heena Narula obtained a Bachelor's Degree in B.Tech (Electrical and Electronics Engineering) from Guru Gobind Singh Indraprastha University in 2012. Heena also completed their high school education at NC Jindal Public School in 2008. In addition to their formal education, Heena Narula has obtained several certifications, including Manager Essentials Training from The Corker Collective (expected in 2023), Professional Scrum Master I (PSM I) from Scrum.org (obtained in 2022), Early Childhood Development and Education from The First Three-Institute for Child Development (obtained in 2017), and Teacher Training Program from the American School of Bombay (obtained in 2016).