Frank Austin

Frank Austin has worked in the IT industry since 1998. Frank'smost recent position is as a Field Support Specialist for Dorman Products, which they have held since 2021. Prior to this, they worked as a Senior IT Support Specialist for Spring from 2014 to 2021, where they were responsible for Windows and Apple support, wireless network support, printer configurations, one login support, Honeywell RF units configurations and replacements, IPOD and IPAD support, active directory resets and account creations, Zebra printer support, Cisco Meraki administration, AccessIT access level security badge creations, Office 365 administrator, and GSuite for Business/Enterprise support. From 2014 to 2021, they also worked as a Desktop Support Technician at Toyota NACPK for CompuGain, where they were responsible for AS-400 password resets, printer configurations, Techlogix RF units configurations and replacements, active directory resets, Zebra printer support, Staylinked, barcode scanner and base configurations. From 2014 to 2021, they worked as a Configuration Analyst at RevSpring for JBA International, where they provided configuration support and troubleshooting of bill payment portals for the medical industry. From 2000 to 2014, they worked at Pomeroy as a Process Analyst - GSC - Shared Services, where they acted as a Technical Support Specialist and was responsible for identifying process changes, account continuous improvement, and general quality auditing. Frank also assisted in individual analyst achievement through knowledge contribution and updates via a knowledge base, participation and oversight of quality assurance activities, analyst mentoring and coaching, and training for both new employees and new products or procedures. In addition, they provided process review, client relationship management, providing operational oversight, and compliance with applicable statements of work. Frank was also a Level 2 Analyst, Level 1 Technical Analyst, Technical Lead, and Desktop Support Technician. Prior to this, they worked as a Systems Analyst for Comair from 1998 to 2000.

Frank Austin has an education history that spans over two decades. Frank obtained their first Associate's Degree in Computer Installation and Repair Technology/Technician from Beckfield College-Florence in the years 1998-2000. Frank then attended the same college from 2003-2005 and obtained their second Associate's Degree in Computer Systems Networking and Telecommunications. Prior to that, they attended Conner High School from 1985-1987. In addition to their educational history, Frank Austin has obtained several certifications from LinkedIn, CWNP, and other institutions. These certifications cover topics such as Essential Lessons for First-Time Managers, Google Docs Advanced Tips and Tricks, Technical Writing: Quick Start Guides, Critical Thinking, Ethical Hacking: Introduction to Ethical Hacking, and more.