Anthony P. Madama

Anthony P. Madama has a strong background in customer success management and has held various roles throughout their career. Anthony P. currently works at Sprinklr as a Sr. Customer Success Manager - Global Strategic Accounts. Prior to this, they worked at Freshworks as a Lead Customer Success Manager, where they also served as the Prideworks NA Leadership Chair. Anthony P. was responsible for managing a portfolio of customers and achieving high retention and engagement targets. Before Freshworks, Madama worked at Netomi as a Senior Customer Success Manager, where they managed high touch engagements and played a significant role in onboarding, training, and driving product adoption. Anthony P. also worked at Brightidea, where they held multiple positions including Customer Success Manager, Senior Manager of Product Adoption, Manager of Customer Data & Insights, Manager of Customer Support, and Technical Support Engineer. During their time at Brightidea, Madama focused on program success, customer onboarding, content creation, and customer support. Anthony P. started their career at Wegmans Food Markets as a Customer Service Representative. Madama has a strong track record of successfully managing customer relationships and driving business impact through customer success management strategies.

Anthony P. Madama obtained their Bachelor of Arts (BA) degree in Economics and a Certificate in Cinema/Film from Binghamton University, which they attended from 2003 to 2007. Additionally, they have acquired various certifications that include Sprinklr Product Analyst Pro, Sprinklr Brand Manager Pro, Sprinklr Campaign Manager Pro, Sprinklr Conversational AI Pro, Sprinklr Modern Care Agent Pro, Sprinklr Modern Care Supervisor Pro, Taking Charge of Your Career, Learning to Be Assertive, Jeff Dyer on Innovation, Learning Screenwriting, Unlock Your Team's Creativity, Critical Thinking, Learning Lighting: Natural Light, Lightroom Classic CC: Tips and Quick Fixes, PowerPoint: Designing Better Slides, Scrum: The Basics, Solving Business Problems, Strategic Thinking, Street Photography: The City at Night, and Transitioning from Manager to Leader.