Ramzy Haidar

Ramzy Haidar has a diverse and extensive work experience spanning over two decades. Ramzy'smost recent position was as a Senior Success Manager - Global Strategic Accounts at Sprinklr, where they started in March 2022. Prior to that, they worked at Pegasystems as a Senior Client Success Manager from March 2018 to February 2022. At Pegasystems, they focused on driving adoption and ensuring ROI for customers, as well as fostering strong client advocacy within strategic accounts.

Before joining Pegasystems, Ramzy held the role of Customer Success Director at Lithium Technologies from January 2015 to February 2018. In this position, they played a key role in driving adoption, increasing renewal rates, and expanding the term length for the company's book of business. Ramzy also created opportunities for revenue growth within strategic accounts.

Ramzy's earlier work experience includes roles such as Principal Sales Consultant at Allgeier (Schweiz) AG from May 2013 to May 2014, Senior Engagement Manager at ITWorx Europe GmbH from September 2010 to April 2013, and Consultant (temporary assignment) at Inpleno GmbH from May 2009 to April 2010. Ramzy also served as a Key Account Manager EMEA at United Mobile AG from August 2008 to April 2009, where they developed new business areas, expanded distribution channels, and exceeded revenue targets.

Prior to that, Ramzy worked as an Account Director EMEA and Channel Partner Manager EMEA at Wmode from May 2005 to July 2008. In this role, they managed customer relationships, supervised service and project deployment, and led a team to optimize service levels. Ramzy also worked as a Marketing Manager/Key Account Manager at Sicap AG from August 2001 to April 2005 and as a Team Leader at Commonwealth Legal from November 2000 to June 2001.

Overall, Ramzy Haidar has a strong background in customer success management, sales consulting, and account management across various industries. Ramzy has consistently demonstrated their ability to drive adoption, ensure customer satisfaction, and achieve positive business outcomes.

Ramzy Haidar has a diverse education history that begins with their high school diploma from the American International School of Nice, which they obtained in 1994. Following this, they pursued a Bachelor of Science degree in Business Administration from The University of Texas at El Paso, completing it in 1996. In 1999, Ramzy obtained another Bachelor of Science degree in Business Administration, this time from the Lebanese American University.

Expanding their academic qualifications, Ramzy enrolled at the University of Strathclyde in 2009 to pursue an MBA degree with a focus on Strategy Management. Ramzy completed this program in 2011.

Furthermore, in May 2020, Ramzy obtained the Certified Pega Business Architect (CPBA) certification from Pegasystems, which further enhances their professional credentials.