Santiago Formoso

Sr. Customer Success Manager - Global Strategic Accounts at Sprinklr

Santiago Formoso has a diverse work experience spanning multiple industries. Santiago currently works at Sprinklr as a Sr. Customer Success Manager - Global Strategic Accounts, starting in November 2020. Prior to that, Santiago worked at OutMatch HCM, where they held the roles of Client Success - Latam Manager from December 2018 to November 2020 and Client Relations Manager - Wepow from July 2015 to December 2018. Before joining OutMatch, they worked at Linio México as an HR PM from April 2014 to July 2015. Earlier in their career, Santiago served as a Finance and HR Analyst at Michael Page from February 2013 to March 2014, and as a Desarrollo de Marketing Estratégico y Ventas at AdoptaVerde by Dom&Co. from April 2012 to January 2013.

Santiago Formoso has a diverse education history. Santiago obtained their Master of Business Administration (MBA) with a specialization in Global MBA from Esden Business School in 2021. During the same period, they completed the ManageMentor Course in Business Administration at Harvard Business School Online.

Prior to their MBA, Santiago studied Industrial Engineering and Finance at Universidad Anáhuac from 2011 to 2015, earning a degree in Industrial Engineering. Santiago also pursued a minor degree in Finance from the same institution, which they completed in May 2015.

Before their university education, Santiago obtained their High School Diploma from Colegio Miraflores, where the field of study is not specified.

In terms of additional certifications, Santiago completed the Sandler Training - Sales Foundations Program offered by Sandler Training in August 2019. Santiago also earned a certificate in E-commerce from Escuela de Organización Industrial in July 2017. Santiago has further certifications, including proficiency in English (CPE) from the University of Cambridge, certification as a Primer Respondiente (First Responder - First Aid) from the Cruz Roja Mexicana I.A.P., and an outstanding performance in the Exámen EGEL para Ingeniería Industrial (EGEL exam for Industrial Engineering) conducted by CENEVAL, A.C. Additionally, Santiago wrote a thesis titled "Propuesta para la Distribución de Bienes de la Industria Farmacéutica" (Proposal for the Distribution of Goods in the Pharmaceutical Industry) while working at DHL Supply Chain. The institution awarding this certification is DHL Supply Chain.

Overall, Santiago Formoso's education history reflects a combination of formal university degrees, specialized courses, and additional certifications across various fields of study, including business administration, industrial engineering, finance, sales, e-commerce, and first aid.

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Timeline

  • Sr. Customer Success Manager - Global Strategic Accounts

    August, 2022 - present

  • Sr Customer Success Manager

    November, 2020