Chelsey Jordan, MBA

Chelsey Jordan, MBA, is an accomplished customer success manager with extensive experience in strategic consulting and client relationship management. At Sprout Social, Inc., Chelsey manages a diverse portfolio of corporate and mid-market clients, utilizing data analysis tools like Tableau and Salesforce to drive client retention and growth, achieving a 98% logo retention rate. Previous roles include customer success management at Fidelity Investments, where strategic guidance was provided to clients on retirement goals, and workplace planning consulting at the University of Alabama at Birmingham, where Chelsey developed programming to support veteran services. With a strong academic foundation, Chelsey holds an MBA from the University of Alabama at Birmingham, complemented by degrees in Public Relations and Mass Communication.