Harriet Ola Ukaoma

Harriet Ola Ukaoma is a strategic customer success manager with extensive experience in managing high-value enterprise SaaS portfolios. Currently at Sprout Social, Inc., Harriet has previously held senior roles at Glassdoor, Clever Inc., Greenhouse Software, and other prominent companies, demonstrating a proven track record of driving revenue growth, customer retention, and adoption strategies. Key achievements include managing a $12M portfolio of Fortune 500 clients, achieving Net Revenue Retention rates of up to 128%, and fostering executive-level engagements to enhance customer value realization. Harriet's strong communication skills and proactive engagement strategies have consistently led to successful customer onboarding and sustained account management across diverse industries. Harriet holds a Master's degree in Public Affairs and Practical Politics from the University of San Francisco and a Bachelor's degree in Psychology from California State University, Stanislaus.