Jacqueline Montoya

Jacqueline Montoya is a dedicated professional with extensive experience in client support and advocacy. Currently serving as a Customer Support Specialist at Sprout Social, Inc. since February 2023, Jacqueline previously held the role of Client Support Specialist at the Carole Robertson Center for Learning, where a 20% increase in client retention rate was achieved through proactive engagement and virtual workshops. Prior experience includes serving as a Client Advocate at Sarah's Inn, where over 100 clients were supported through the criminal process, and as a foster care case manager at Lydia Home Association, collaborating with multiple service providers. Jacqueline holds a Bachelor of Arts degree from Northeastern Illinois University.