Jaeme Dela Cruz

Team Lead, Customer Success Manager, Onboarding at Sprout Social

Jaeme Dela Cruz - Casupanan currently serves as Team Lead and Senior Customer Success Manager in Onboarding at Sprout Social, Inc., with a focus on enhancing customer success strategies since October 2021. Previous roles include Financial Wealth Planner at FWD Insurance and Merchant Onboarding Specialist at Uber, where Jaeme successfully managed onboarding processes for merchants and developed tools for productivity and account management. An educator by training, Jaeme has experience as a Secondary Education Teacher in English and a College Instructor at Cavite State University, gaining a strong foundation in curriculum design and student engagement. Jaeme holds a Bachelor of Secondary Education majoring in English from Cavite State University and is currently pursuing a Master of Arts in English Language Education at Philippine Normal University.

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Calabarzon, Philippines

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Sprout Social

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Sprout Social offers deep social media listening and analytics, social management, customer care and advocacy solutions to more than 25,000 brands and agencies worldwide. Sprout’s unified platform integrates the power of social throughout every aspect of a business and enables social leaders at every level to extract valuable data and insights that drive their business forward.