Zahid Hussain Shahani

Zahid Hussain Shahani began their career at V3 Communication as the CEO of an International Outbound Call Center. Zahid then transitioned to IBEX | Global where Zahid held various roles such as Manager Operations and Account Manager. In their current role at SquareTrade, Zahid serves as the Senior Manager - Customer Experience. With a background in MBA in Marketing from Bahria University, Zahid has demonstrated expertise in managing contact center operations, workforce management, and implementing quality control systems to drive business objectives. Zahid is known for their strong leadership skills, effective communication, and the ability to maintain a disciplined and efficient work environment.