Jay N Parekh

Jay comes with over 20+ years of work experience in the field of Customer Experience for Health Care Diagnostics, Retail Operations and ITES-BPO Segment. His last stint was with Metropolis Healthcare Limited, as Associate Vice President-Customer Experience & prior to which he’s been engaged with ITES-BPO Segments like 3G Hutchison, American Express & also Shoppers Stop, Retail Chain of Stores.

He has been leading different verticals that cover Home Services Operations, Customer Services at Retail Outlets, Call Centre Operations & Process Excellence; playing a key role in Strategic Planning, Customer Retentions & Lifecycle Management, Go To Market Strategy & Communication, Hospital & Franchisee Management.

A seasoned & effective communicator, Jay is driven to perform, succeed and excel. He firmly believes in adopting innovative strategies and solutions for improvising Customer Experience. A people’s leader, his expertise lies in Customer Engagement for driving overall growth of the Organization. His key role is to strategize & to execute best practices, innovation & build organization to the next level.