Roseane Almeida

Roseane Almeida is an experienced collections professional currently employed as an Analista de cobrança at SRM ASSET since March 2024. Previously, Roseane worked as a Collections Junior Analyst at ADDI from November 2021 to September 2023, where responsibilities included managing collections via chat, WhatsApp, and email, as well as facilitating agreements and payment plans. Prior roles include Analista de cobrança at Porto Seguro, where Roseane handled both active and receptive collections for Porto Seguro credit cards and contributed to the implementation of the collections area. Additional experience includes positions at Koin, Orbitall Serviços e Processos (Banco Itaú), and Grupo Contax, focusing on various aspects of collections and customer experience. Roseane holds a degree in Gestão de Recursos Humanos from Faculdades Sumaré, completed in July 2012.