Carol Whitacre

Carol Whitacre has extensive experience in quality assurance and claims auditing within the healthcare insurance industry. Since October 2000, Carol has worked at S&S Health as a Quality Assurance Auditor and Senior Claims Specialist, focusing on auditing medical and dental claims for accuracy and determining patient liability in accordance with insurance policies. From January 2019 to April 2021, Carol served as a Quality Assurance Auditor and Contractor at IBA Insurance Services Ltd., where responsibilities included planning testing to ensure proper claims processing under the Javelina system, verifying correct application of benefits, copays, deductibles, and out-of-pocket expenses.