Tessa W.

Tessa W. has a robust background in health care administration and patient experience management, currently serving as the Manager of Patient Experience at St. Charles Health System since January 2017. Tessa's roles have included Program Manager and Patient Experience Coordinator, where responsibilities involved creating, implementing, and overseeing the patient experience program, as well as managing the resolution of patient complaints. Tessa has previously worked as a Corporate Compliance Specialist, ensuring compliance and ethics within the health system, and as a Women's Health Prior Authorization and Referrals Coordinator. Tessa's earlier experience includes owning a successful online business and managing a physical therapy clinic. Tessa holds a Bachelor of Science in Health Care Administration and is pursuing a Master of Business Administration in the same field.