Cynthia J.

Cynthia J. is a seasoned customer service professional with extensive experience in various roles within the financial and service industries. Currently serving as a Senior Customer Service Representative at EVO Payments, Inc. since June 2021, Cynthia J. excels in managing merchant inquiries, resolving complaints, and identifying sales opportunities. Previous positions include Event Staff at Stadium People, Front Desk Receptionist/Operational Support Specialist at Neora, and Inbound Customer Service Representative at the Federal Reserve Bank of Dallas. With a solid background in customer relations from Capital One Bank and Mary Kay Global, Cynthia J. holds an Associate's degree in Business Administration and Management from Remington College-Dallas Campus, which complements a robust skill set in communication, problem-solving, and operations support.