Shannon Patterson

Shannon Patterson, MSW, CPXP, FPCC has extensive experience in the healthcare industry. In their current role as Executive Director of Consumer and Patient Experience at Stamford Health, they are responsible for leading multiple human-centered teams and overseeing patient experience surveys and metrics. Prior to this, Shannon worked at NewYork-Presbyterian Hospital as the Director of Patient Experience, where they established the first Patient Experience Department and played a key role in the hospital's response to the COVID-19 pandemic. Shannon also has experience at Harvard Medical School, UW Medical Center, London Borough of Merton, and St. Joseph Health Center in various roles related to quality improvement, project management, and clinical social work. Overall, Shannon's work experience demonstrates their expertise in improving patient experience and leading successful healthcare initiatives.

Shannon Patterson, MSW, CPXP, FPCC completed an MSW degree at Wilfrid Laurier University in 1999, with a focus on Social Work. Prior to that, Shannon earned a BSW degree in Social Work from King's University College between 1991 and 1995. In 2010, Shannon pursued a Certificate in Medical Management from the University of Washington. Additionally, Shannon participated in the Harvard Leadership Development Program at Harvard University in 2013-2014. Shannon holds additional certifications including being a Planetree Fellow in Person-Centered Care obtained in 2023, a Certified Patient Experience Professional obtained in 2017, and a certification as a Professional in Healthcare Quality from NCPHQ.