Joel Santos

Joel Santos is an experienced web and product support professional with a robust background in customer service and web development. Currently serving as an Intermediate Product Support at Stamped.io since December 2020, Joel manages escalated support tickets, provides advanced troubleshooting, guides tier 1 support members, and documents feature releases. Previous roles include Customer Support Advocate, Freelance Web Developer, and web development positions at various organizations, where expertise in HTML, CSS, JavaScript, and WordPress was demonstrated. Joel holds a diploma in Computer Analyst/Programmer from RRC Polytech and has contributed to numerous freelance projects, showcasing skills in website maintenance, customization, and user training.