Angela Trefethen is a seasoned professional in retirement plan services with over 30 years of experience in client management and customer experience. Currently serving as the Senior Director of Retirement Plan Services at The Standard since February 2020, Trefethen leads key client experience disciplines to ensure high-quality customer service and effective plan management. Previously, at OneAmerica, Trefethen held various vice president roles, focusing on customer experience, retirement services, and client management, where responsibilities included developing frameworks for customer feedback and establishing strong business relationships. Earlier experience at Cigna involved managing client relationships for Defined Contribution and Defined Benefit clients in the mid-market segment. Trefethen holds a Bachelor’s degree in Multi-/Interdisciplinary Studies from Boston University.
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