Lindsay Gillians-Dean

Lindsay Gillians-Dean has over 15 years of experience in customer experience and sales enablement, currently serving as Sr. Manager, Customer Experience and Sales Enablement at Staples Canada since April 2008. Notable achievements include leading a successful conversion program that resulted in a 6% growth in conversion in the first year and continued steady growth over the next three years. Lindsay also has a strong background in people development, having managed a call center environment with a focus on customer satisfaction. Previous roles include various positions at Horsted Place Hotel, including Front Desk Receptionist, and Frontend Manager at Sobeys. Lindsay holds degrees in Strategy Execution and Sustainable Business Strategy from Harvard Business School Online, along with education from Western University.