Sarah Shanks

Sarah Shanks has a strong background in communications, customer experience, and change management. Sarah currently holds the position of Director of National Operations - Sales, Communications & Customer Experience at Staples Canada. Prior to this, they were a Senior Manager of Retail Customer Experience and Communication at Staples Canada.

Before joining Staples, Sarah worked at Sobeys as the Manager of Store Communications for English Canada and Quebec Full Serve. Sarah was responsible for developing and executing store communication strategies, optimizing ways of working, and ensuring timely and relevant communication to support store operations. Sarah also served as the Change Management Lead at Sobeys, overseeing change initiatives for the national grocery retailer.

Sarah's previous experience includes roles at Loblaw Companies Limited, where they held various positions such as Director of PMO, Marketing, and Communications - Culture Transformation, Senior Project Manager for Discount Division Projects, and Senior Manager of Store Communications - Event Communications. Sarah also worked as a Merchandising Analyst for Produce & Bakery.

Sarah began their career at Fortinos Supermarket Ltd as a Front End Supervisor and Cash Office Clerk.

Throughout their career, Sarah has demonstrated expertise in driving organizational change, improving communication strategies, and enhancing customer experience.

Sarah Shanks, PROSCI, has a Bachelor of Arts, Honours degree from the University of Guelph, which they obtained from 2000 to 2004. In 2012 and 2013, they attended Humber College to obtain a Project Management Certificate with a focus on Project Management. Sarah also holds a Prosci Change Management certification from Prosci.