John Orland is an experienced IT professional with a strong background in technical support and systems engineering. Currently serving as a Level 2 Helpdesk Technician at Starfish Computer Corporation since January 2014, John specializes in VMWare, firewalls, and Windows Server environments, and successfully led upgrades to Microsoft Windows 10 for over 70 workstations. Previously, John worked as a Client/Server Systems Engineer at Compu-Net Systems LLC, ensuring network reliability through daily monitoring, and held positions at Ricoh Americas Corporation, Meritech, Inc., National Education Center, and Cleveland Computer, where expertise included network design, technical support, and computer instruction. John earned an Associate's degree in Applied Business from Cuyahoga Community College between 2003 and 2010.