Serene Ng

Serene Ng has over 25 years of experience in customer operations and service management, currently serving as a Senior Manager at StarHub since June 1999, focusing on customer operations, quality assurance, and transformation initiatives. Prior experience includes a role in customer service at M1 Limited from July 1997 to 1999. Serene's educational background includes a Bachelor of Arts from the National University of Singapore, a Diploma in Human Resource Development from the Singapore Institute of Management, and various certifications in service quality and customer experience from COPC Inc and the Institute of Service Excellence at SMU.