Junior Customer Advisor (german Native)

S&P Client is on the mission to facilitate access to medical cannabis therapies through a user-friendly, secure, and specialized telemedicine platform that provides personalized medical care to patients throughout Germany. By leveraging state-of-the-art technology and collaborating with experienced professionals and leading pharmacies, they aim to fully harness the potential of medical cannabis and offer patients holistic health solutions.

Their vision is to establish the company as a leading provider of telemedicine cannabis therapy in Germany by creating a platform renowned for its excellent patient care, innovative solutions, and creative marketing, all while complying with legal regulations. Our client strives to make a significant contribution to improving the patients' quality of life, raise public awareness of the medical benefits of cannabis, and dispel existing stigmas and stereotypes.

Responsibilities

Our client is excited to introduce a newly established Customer Service (CS) unit and invites you to be a part of this dynamic, distributed, and customer-focused team.

In this remote-first role, your main responsibilities will include:

• Regularly communicate with private customers in Germany through phone and email.

• Collaborate closely with internal stakeholders, including the back office, engineers, marketing & sales teams.

• Ensure high levels of client satisfaction by resolving requests in the most effective and efficient way possible

Daily Tasks

• Assist patients via phone / emails with inquiries about medical cannabis products, including dosage, usage, and potential side effects.

• Provide education on the benefits and risks associated with medical cannabis treatment.

• Guide patients through the process of obtaining medical cannabis prescriptions and products.

• Build and maintain strong relationships with patients to ensure a high level of satisfaction and trust.

• Handle and resolve patient complaints and concerns promptly and effectively.

• Monitor patient feedback to continuously improve the customer service experience.

Your Profile

To be successful in this role, you will be able to build relationships quickly with key stakeholders and be driven to deliver a quality service.

• German native

• Ideally have 1-2 years experience as a Customer Service/ Contact Centre

• Proven consultancy with a strong customer service focus

• Excellent problem-solving skills with a proactive, hands-on approach

• Exceptional communication skills and emotional intelligence

• Ability to juggle multiple priorities in a dynamic environment

• Strong partnering skills with a knack for building meaningful relationships

Benefits

This is a wonderful opportunity for you to grow in your career. Have the safety to ask questions and learn, but the autonomy to be creative. Under S&P umbrella, you'll be working for the German market leader who creates a new understanding of cannabis in an open society. At the heart of our culture, you will find the spirit of entrepreneurship, constant collaboration and effective communication that drive us daily to challenge the market’s normal practices.

On top of it: 

• Competitive salary package

• Work from home (must be based in Portugal)

• Permanent contract starting from day one

• Health insurance after the probation period

• Flat organizational structure

• Opportunities for career growth and advancement within the company