Florence Au

Florence Au has a diverse work experience spanning multiple industries. From 2020 to the present, they have been a Bank Operations Support Specialist Lead at Starship, where they provide customer support and collaborates with engineers to improve the mobile and web applications. Prior to that, from 2019 to 2020, they were a Customer Support Specialist at SimplyInsured, offering assistance to employers and employees with small group insurance and answering health insurance-related queries. From 2017 to 2019, they worked as a Support Analyst at Oomnitza, providing support to customers, communicating product updates, and assisting in improving customer experience. Florence Au also has experience as a Case Manager at American Brokerage Network from 2013 to 2017, managing life insurance applications and supporting agents in various tasks. Florence started their career as a Sales Associate at Gap Inc./Old Navy in 2012. Florence has also worked as a Teacher at Genius Kids/Miss. Rennu Online, tutoring students and administering programs. Lastly, they have experience in administrative roles including Front Desk Attendant and Development Assistant at the University of California, Santa Barbara, and as a Student Initiative Intern at Bank of America, where they volunteered with Habitat for Humanity.

Florence Au completed their secondary education at San Leandro High School from 2004 to 2008. Florence then pursued a Bachelor of Arts degree in Asian-American Studies at UC Santa Barbara from 2008 to 2012.