Larry Muhlbauer

Larry Muhlbauer has extensive experience in unified communications and incident management, currently serving as a UC Voice Technician at SECU since April 2020. Previously, Larry worked at Verizon from 1997 to 2018, where roles included Unified Communications Technician, Incident Manager Lead, Escalation Desk and Local Exchange Carrier Management, Virtual Service Manager, and International Customer Service Lead. Larry's responsibilities involved diagnosing and resolving voice quality issues, managing escalations, coordinating network repairs, and training team members, while effectively supporting customer needs and improving operational efficiencies.