SECU
Larry Muhlbauer has extensive experience in unified communications and incident management, currently serving as a UC Voice Technician at SECU since April 2020. Previously, Larry worked at Verizon from 1997 to 2018, where roles included Unified Communications Technician, Incident Manager Lead, Escalation Desk and Local Exchange Carrier Management, Virtual Service Manager, and International Customer Service Lead. Larry's responsibilities involved diagnosing and resolving voice quality issues, managing escalations, coordinating network repairs, and training team members, while effectively supporting customer needs and improving operational efficiencies.
SECU
State Employees' Credit Union is a not-for-profit financial cooperative owned by its members, State Employees' Credit Union (SECU) has been providing employees of the state of North Carolina and their families with consumer financial services for 82 years. The Credit Union also offers a diversified line of financial advisory services including retirement and education planning, tax preparation, insurance, trust, and estate planning services, and investments through its partners and affiliated entities.