Tendai Mutema

Tendai Mutema has a diverse range of work experience in customer service and operations. In 2013, they worked as a Passenger Service Agent at Swissport, where they provided frontline customer service to passengers and handled issues related to flight delays and cancellations.

In 2014, Tendai joined Allianz as a Senior Customer Care Officer, responsible for handling calls, inquiries, and complaints from policyholders and new customers. Tendai also trained and supervised a team of customer service representatives.

From 2016 to 2018, Tendai worked at NFU Mutual as a Junior Underwriter. In this role, they assessed insurance applications and determined the terms and conditions of coverage. Tendai worked closely with agency partners to ensure competitive premiums and cover for clients, while also adhering to underwriting criteria.

Most recently, Tendai worked at Stayforlong starting in November 2018. As part of the Customer Experience Operations team, they supervised customer service agents across multiple international markets. Tendai was responsible for developing and implementing operational policies and procedures, as well as managing various project teams within the department.

Overall, Tendai Mutema's work experience demonstrates a strong background in customer service, operations, and risk assessment in the insurance industry.

Tendai Mutema's education history includes various diploma degrees and an advanced diploma obtained between 2010 and 2013. In 2010, they enrolled at City of Bristol College and completed a Diploma in Sociology. During the same period, they also pursued an Advanced Diploma in Social Psychology. In 2012, they furthered their education at City of Bristol College and obtained a Diploma in Aviation/Airway Management and Operations. Additionally, they completed a Diploma in English Language and Literature, General in the same year. Tendai Mutema acquired additional certifications in the field of insurance from the Chartered Insurance Institute. They obtained the IF1 certification in October 2017 and the F.I.T certification in June 2016.