Katie Russell

Katie Russell has a diverse work experience spanning several industries. Katie is currently the Director of Customer Success at Stayntouch, where they lead a team in customer retention and growth strategies for a portfolio of hotels. Katie also focuses on delivering exceptional customer experiences and communicating a clear vision of customer success.

Prior to that, Katie worked at iQ Media as the VP of Client Services, where they drove a customer-focused environment and led various teams in customer implementation, success, product, and data analysis. Katie also designed customer lifecycle programs and strategies.

Before iQ Media, Katie worked at Vocus, starting as a Professional Services Consultant, where they aided in the implementation and success of Vocus software for clients. Katie then became a Manager of Support Services, expanding the team and implementing new processes. Katie also worked as a Sales Engineer, collaborating with the sales team to develop customized solutions for prospects. Additionally, they served as a Product Manager at Vocus.

Katie's earlier work experience includes roles at the Society for Women's Health Research (SWHR), where they worked as a Communications Coordinator responsible for content and design of the organization's website. Katie also served as a Programs Assistant at SWHR, handling marketing, event logistics, and database management.

Overall, Katie Russell's work experience showcases their expertise in customer success, team leadership, product management, sales engineering, and event management.

Katie Russell obtained a bachelor's degree in Nutrition from Cornell University, during the period from 1997 to 2000.