Gratiela Dicoiu

Gratiela Dicoiu is an experienced professional currently serving as a Customer Experience & Employee Engagement Ambassador at Stefanini Group since June 2014, where responsibilities have included roles as a Senior Technical Training Specialist, Technical Trainer, and Senior Support Engineer, focusing on end-user support and incident management using the Service Now ticketing system. Prior experience includes serving as Assistant Manager at Pensione La Calcina SAS from March 2007 to April 2012, where tasks involved organizing company functions, managing administrative duties, and addressing customer communications and complaints. Gratiela holds a degree in Translation and Interpretation in English and French from Universitatea Lucian Blaga, Sibiu, completed in 2004, along with a workshop on Business Plan and Case Studies from 2013.