Kristy Contreras

Kristy Contreras is an experienced Service Designer with a strong background in enhancing customer experiences across various sectors. Currently employed at Stefanini Group as a Service Designer for LATAM Airlines, Kristy focuses on in-flight service design. Previous roles include leading projects to improve travel agent experiences at COCHA Travel and conducting customer experience research at WOM Chile. Kristy's expertise also encompasses service redesign for social media customer support at MRM, in addition to background experience in market analysis and customer service. Kristy holds diplomas in Customer Experience Management and UX Research, as well as formal education in Social Media Communication.