Paula Hannah

Paula Hannah serves as the Director of Intake at Steinger, Greene & Feiner since September 2019, leveraging extensive experience in operations management from a career at Sitel spanning over 13 years. As a Senior Operations Manager, Paula successfully led teams to achieve business objectives, focusing on recruitment, performance management, and employee satisfaction while collaborating with various functional areas. Other roles at Sitel included Interim Director of Operations and several Operations Manager positions, where Paula oversaw day-to-day operations across various departments including fraud investigation and technical support. Paula began the career as a Customer Service Representative and progressed through training and supervisory roles, demonstrating a strong commitment to team development and operational excellence. Educational background includes studies at Asheville-Buncombe Technical Community College.