Rachael Critchell

Rachael Critchell has a diverse work experience spanning multiple industries. Rachael has recently served as the Group Head of Customer at Stephen James BMW & MINI since December 2021. Prior to that, they held the position of Aftersales Retention Manager at the same company from January 2019 to December 2021, where they were responsible for developing a central call center for Service Reservations and Aftersales Retention. In addition, they also worked as a Customer Retention Specialist at Stephen James BMW & MINI from January 2018 to January 2019. Before joining Stephen James BMW & MINI, Rachael worked as an Accounts Manager at ABL and 1Touch from May 2017 to January 2018, where they managed relationships with various work partners and contributed to the strategic development of the company. Rachael also worked as a Customer Services Team Leader at ABL Accident Repair Group Limited from October 2012 to May 2017, where they centralized the booking function for multiple repairers and received industry recognition for their exceptional customer service. Prior to their roles in the automotive industry, they owned a photography business called HOTEYE DESIGNS LIMITED from May 2005 to January 2015, where they managed all aspects of the business. Rachael's early career includes experience as a Customer Services representative at ABL Accident Repair Group Limited from 2005 to 2007 and as a Customer Service Supervisor at Safeways from 2001 to 2005.

Rachael Critchell attended Croydon College from 2002 to 2005, where they obtained a BA (hons) degree in Photomedia. Before that, from 2000 to 2002, they attended St Bede's Redhill, though no specific degree or field of study is mentioned for this period. Prior to that, from 1995 to 2000, they also attended St Bede's Redhill, but again, no specific degree or field of study is provided for this time frame.