Dale Parchois

Dale Parchois is a seasoned executive with extensive experience in customer experience management, currently serving as Senior Vice President of Customer Experience at Stericycle since November 2009, where leadership encompasses customer relationship management for Stericycle Compliance Solutions and innovative omni-channel solutions. Previously, Dale held positions such as Vice President of Customer Experience at Stericycle, leading the establishment of strategic customer service plans, and Vice President of Customer Service at Presbyterian Healthcare Services, focusing on enhancing the customer experience. Additional roles include Vice President of Customer Care and Wireless Care Operations at Convergys, with a strong background in client relations in the wireless industry, and foundational experience in customer service operations at AT&T. Dale's educational background includes a BA in Political Science from Franklin & Marshall College and an MBA in Finance/International from the University of Florida.