Noel M.

Noel M. is a seasoned professional in Workforce Management with extensive experience spanning over two decades. Currently serving as Sr Manager of Global Operations at Sterling since February 2018, Noel M. leads comprehensive Workforce Management functions, including Forecasting, Capacity Planning, Scheduling, and Reporting/Analytics for global sites. Prior experience includes Sr. Workforce Manager at Infosys BPO from November 2011 to January 2018, overseeing similar disciplines for a Customer Service Practice with 5000 full-time equivalents. Earlier roles include Workforce Manager at Sutherland, managing a team for a major US Telco client, and Workforce Management Senior Officer at TELUS International Philippines, where Noel M. led a team supporting 2000 full-time equivalents across various client verticals.