Suzanne V.

Suzanne V. is an experienced ITSM Lead at Stewart Title, having joined in November 2021. Previously, Suzanne V. held various roles at BP from August 1996 to January 2021, including Service Engineering Lead for Knowledge Management, where responsibilities included migrating 28,000 knowledge articles to ServiceNow and developing governance strategies. Additional positions included Lead for Knowledge & Reporting Strategy, focusing on analytical products through a central data repository, and Service Delivery Manager for End User Services Tools, supporting global IT functions for 120,000 users. As Management Information Manager, Suzanne V. was accountable for delivering KPIs and analytics for global IT operations and served as Scripting Service Line Manager, overseeing application packaging, web development, and domain administration. Suzanne V. holds a Bachelor of Science degree in Sociology/Marketing from the University of Houston.