Laura Larrosa has a strong background in the tourism industry, with experience ranging from customer service to guest engagement and management. Currently holding the position of Guest Experience Manager at Tourism Group International, Laura is responsible for providing exceptional guest experiences across multiple brands and locations. Laura's role involves analyzing feedback, managing online brand scores, and boosting productivity through software implementation. With a focus on guest satisfaction and team performance, Laura works towards creating an excellent guest journey.
January, 2019 - present
November, 2018
May, 2018
Guest Experience Manager at Face Forward Aesthetics
Guest Experience Manager at 54
Guest Experience Manager at Virginia Distillery Co.
Premium Guest Experience Manager at Birmingham-Jefferson Convention Complex (BJCC)
Guest Experience Manager at Family House