Stonewater is one of the largest social housing providers in the UK, owning and managing around 37,500 homes for more than 80,000 customers.

Driven by our Vision of everyone having the opportunity to have a place that they can call home, we offer homes for rent, shared ownership and sale. We also have specialist housing, retirement and supported living schemes for older and more vulnerable people, domestic abuse refuges, LGBTQ+ Safe Spaces, and young people's foyers.

We aim to become a truly customer-driven organisation by building a relationship built on respect, honesty, transparency, and a commitment to equality, diversity and inclusion. 

Stonewater has an annual turnover of around £239m and £2.4bn in fixed assets, a long-term rating of A by independent credit rating agency, S&P Global Ratings, as well as a top G1/V1 governance and viability ranking.

For more information, visit our website at www.stonewater.org

Charity

Property Development

Property Management

Retirement

Social Impact

Stonewater

Nicholas Harris

Anne Balls

Anne Costain

Sue Shirt

The Customer Experience Team at Stonewater is dedicated to enhancing the overall satisfaction and engagement of our residents. This team manages initiatives to collect and act upon customer feedback, ensures efficient resolution of customer queries and complaints, and develops strategies to foster a respectful and transparent relationship with our diverse customer base. Their mission is to make sure every resident feels heard, valued, and supported in their housing experience.

Customer Experience Team

Finance and Business Systems

Mentoring and Support Management Team

Customer Experience Team

About

Team members

Other teams at Stonewater

Finance and Business Systems

Mentoring and Support Management Team