Francesca Secchi

Francesca Secchi is an experienced professional in customer service outsourcing, currently working at Storio Group since February 2024 as Customer Care Outsource Operations. Previous experience includes roles at albelli-Photobox Group from May 2022 to February 2024 and Photobox from July 2014 to February 2024, culminating in positions such as Head of CS Outsourcing and European Account Manager, where responsibilities encompassed managing relationships with outsource partners across Europe, overseeing budgets and forecasts, and ensuring KPI targets were met. Francesca's career began at Sitel, where roles included Operations Manager and Team Manager. Francesca holds a Bachelor of Arts in European Studies and Modern Languages from the University of Bath and participated in the Erasmus scheme at Université Sorbonne Nouvelle.