Shaun Sousa

Shaun Sousa is a skilled Technical Support Analyst with extensive experience in providing tier 1 and 2 support. Currently employed at STORMTECH Performance Apparel since May 2021, Shaun is responsible for diagnosing and troubleshooting computer, software, and network issues, as well as managing various organizational technologies and device lifecycles. Previously, Shaun held similar roles at Urban Barn from January 2017 to December 2020, engaging in hardware procurement, network administration, and user training. Shaun's experience also includes positions as a Service Consultant at Infiniti Downtown Vancouver and Audi Downtown Vancouver, where responsibilities encompassed client service, warranty claims processing, and appointment coordination. Shaun's technical foundation was built at the Automotive Training Center, with education completed between 2011 and 2012.