Francisco Quijano

Francisco Quijano has a diverse work experience spanning over two decades in various industries. Francisco started their career in 2000 as an Information Technology Service Engineer at Claro El Salvador and then moved on to become an Information Technology Project Manager at the same company from 2003 to 2005. Francisco then joined Dell Technologies as a Customer Service Manager from 2005 to 2008.

In 2008, Francisco joined Stream Global Services as a Senior Team Manager and later took on the role of Operations Manager. During their tenure, they successfully led a team of over 400 employees, achieving a revenue generation of $5 million annually and a 45% profit in areas of Customer Services and Technical Support. Their implementation of an analytical quality of service plan resulted in a consistent 10% increase in NPS scores for 18 consecutive months.

In 2015, Francisco joined Convergys as a Senior Operations Manager, where they managed an organization of over 500 employees with a revenue generation of $7.5 million annually. Francisco consistently exceeded financial goals for two consecutive years, exceeding $1 million in profit.

From 2018 to 2020, Francisco worked as the Head of Operations at Quality Food, where they provided global direction and achieved significant financial and performance goals. Francisco exceeded revenue generation goals by 15%, leading to a 5% increase in annual profit. Additionally, they implemented a continuous improvement plan in the logistics area, resulting in a 10% monthly savings in cost operations.

Most recently, Francisco joined STRATACORE in 2020 as an Account Manager. In this role, they establish and maintains business relationships with clients, acts as a client advocate, identifies new business opportunities, handles customer complaints, and collects and analyzes data to improve the overall customer experience.

Throughout their career, Francisco has also gained experience as a University Professor at Universidad de El Salvador. With over 15 years of experience, they have designed, updated, and taught subjects, conducted research and investigations, and provided coaching and professional guidance to future engineers. Francisco is highly adaptable to virtual education and e-learning environments, ensuring continuity in the teaching and education processes.

Francisco Quijano holds a Master's degree in Strategic Management from the Universidad Internacional Iberoamericana de México (UNINI México), specializing in Business Administration and Management. Francisco also has a Bachelor's degree in Industrial Engineering from the Universidad de El Salvador. In addition to their formal education, Francisco has obtained several certifications, including Improving Employee Performance from LinkedIn, EF SET English Certificate (C2 Proficient) from EF Standard English Test (EF SET), Lean Six Sigma Green Belt Certification from GoLeanSixSigma.com, and Project Management Professional Certified Training from Whizlabs.