Joe Drilling

Joe Drilling is currently a Customer Support Specialist at Stratasan. Joe previously worked as a Contact Center Operations Manager at KeyBank from July 2017 to March 2019. Joe was responsible for presenting business cases for various tools and improvements to the contact center and for improving and managing employee experience in the KeyBank contact center. Joe also worked as a Member Support Analyst at HelloWallet from April 2014 to June 2017 and as a Fiber Customer Support Analyst at Verizon from October 2013 to April 2014. In their role at Verizon, they assisted customers with troubleshooting by accessing numerous telecom systems, including switch interfaces, customer profile information and proprietary systems for features such as caller ID and email. Joe also dispatched service to customers in the case of issues with Verizon network equipment.

Joe Drilling reports to Jason Haley, VP, Onboarding, Training, & Support. Joe Drilling works with Bryan Hoover - Customer Success Manager, Hannah Squiers - Customer Training Specialist.