Melissa Riley

Melissa Riley has a diverse work experience spanning over several companies. Melissa began their career at Strategic Financial Solutions NY in 2017, where they held the position of Sr. Director Of Customer Service. Prior to this, Melissa worked at Greenwich Associates from 2014 to 2017. During their time there, they served as a Senior Contact Center Manager and later as a Contact Center Manager/Hiring Manager. In these roles, they managed a team of interviewers and ensured the completion of surveys and quality control. Melissa also has experience at Chase, where they worked from 2009 to 2014 as a Manager in Home Lending/Loss Mitigation/Customer Assistance. Their responsibilities included participating in ER projects, training agents, and managing a special project team. Before Chase, Melissa worked at Washington Mutual from 2003 to 2009. Melissa held various roles, including Customer Service Manager, Escalation Account Supervisor, Helpline Banker, and Customer Service Specialist. In these positions, they provided leadership, coaching, and development, handled escalated customer inquiries, and acted as a primary point of contact for various services. Overall, Melissa's work experience highlights their expertise in customer service, team management, and project coordination.

Melissa Riley attended Albion High School from 1987 to 2000. From 2000 to 2002, they pursued a minor in History and Elementary Education at St. Bonaventure University.