Jennifer Sproat

Jennifer Sproat is an experienced professional currently serving as Team Leader for the Solutions Team in Customer Service at Stryker since October 2018. In this role, Jennifer manages a team of six and has successfully expanded the team from two to five members within the last year, achieving a 20% improvement in Same Day Closure despite a 35% increase in requests. Prior to this, Jennifer was a Customer Service Representative, where responsibilities included handling diverse administrative queries across Australia and New Zealand, enhancing problem-solving skills, and gaining expertise in multiple business areas. Earlier experience includes serving as Administrative Coordinator at Laggan from May 2015 to July 2018, managing communications and operations for a customer-centric environment, and working in furniture sales at Next, where Jennifer achieved top sales for three out of seven months. Jennifer holds a Master of Arts in Health & Social Policy from the University of Glasgow, completed in 2018.