Karoline Piedra

Karoline Piedra has a diverse range of work experience in the travel and education industries. Karoline began their career at EF Travel and EF Institute for Cultural Exchange, where they acquired travel agent and back-office skills. Karoline was promoted to Manager of Back Office during their time there.

Karoline then worked at EF Cultural Travel, LTD as an Airline Accounts Manager. In this role, they synchronized back-office processes across multiple travel departments and implemented systems and processes to reduce staff errors and streamline reporting.

Karoline later joined EF Education First as an Accountant, responsible for travel departments in Switzerland and the Netherlands. Karoline redeveloped reconciliation duties, improved interdepartmental relationships, and enforced internal controls. Karoline also provided comprehensive finance trainings for travel department staff.

Karoline then served as the Director of Operations at Cultural Care Au Pair, where they directed the operations team and collaborated with the IT Director to improve processes. Karoline also acted as the primary contact for international leaders.

Prior to their current role, Karoline worked as a Special Assignment-Accounting Operations Consultant at EF International Language Centers. Karoline assisted a new team through year-end close and audit, evaluated administrative processes, and recommended areas for improvement.

Currently, Karoline is the Director of Operations, Travel Services at StudentUniverse, a subsidiary of The Flight Centre Travel Group. Karoline'sresponsibilities include overseeing company-owned leisure and corporate travel businesses in multiple countries.

Karoline Piedra obtained a Bachelor of Fine Arts (BFA) degree with a focus in Printmaking from the University of Massachusetts Amherst, where they studied from 1997 to 2000. Prior to that, they pursued Fine/Studio Arts, General at Framingham State University from 1993 to 1996. In addition to their formal education, Karoline Piedra received a certification as a Salesforce Certified Administrator (SCA) from Salesforce in April 2023.