Andrii Melnyk

Andrii Melnyk has a diverse work experience in customer service and support roles. Andrii is currently working as a Contact Center Manager at Stuzo, where they are responsible for managing an omnichannel contact center operation. Andrii'srole involves developing objectives, providing personnel management and escalation, conducting resource planning, defining objectives and KPI metrics, analyzing statistics, hiring and training personnel, improving procedures, evaluating operational performance, and preparing reports. Prior to this, Andrii worked as a Support Lead at Clario Tech from December 2019 to October 2021. In this role, they contributed to the mission of providing digital security solutions for all. Before that, they worked at Kromtech from 2015 to 2019, where they held various roles such as Support Lead, Technical Support Supervisor, Customer Support Representative, and Sales Manager. At Kromtech, Andrii gained experience in providing remote assistance for Mac-related issues, managing a support team, and handling customer support and sales responsibilities.

Andrii Melnyk obtained a Bachelor's degree in Tourism and Travel Services Management from Ivano-Frankivsk National Technical University of Oil and Gas between the years 2009 to 2014. In addition to their degree, they also hold several certifications including "Project Management in IT" from Beetroot Academy (obtained in April 2021), "SQL Fundamentals" from SoloLearn (obtained in September 2019), and "Apple Certified Support Professional 10.11" from Apple (obtained in February 2017).