Krzysztof Michalik

Krzysztof Michalik has a strong background in service delivery and IT operations. Krzysztof is currently working as the Head of Service Delivery at STX Next, a position they have held since July 2021. Prior to that, they held various roles at IBM, including IT Operations Leader for EMEA from July 2019 to June 2021, Service Support Lead from April 2017 to July 2019, Advisory Service Delivery Manager from February 2016 to March 2017, Service Delivery Manager from November 2013 to January 2016, and Advisory Service Coordinator from August 2012 to October 2013. Before joining IBM, they worked at Contact Center sp. z o.o. as an Operations Manager from March 2010 to July 2012 and as a Customer Service Advisor from March 2009 to March 2010.

Krzysztof Michalik obtained a Master's degree in Management and Production Engineering from The Silesian University of Technology between 2006 and 2011. Additionally, they have obtained the following certifications: Management 3.0 Foundation from Management 3.0 (obtained year not specified), ITIL 4 Edition, Foundation in IT Service Management from AXELOS Global Best Practice (obtained year not specified), and ITIL 3 Edition, Foundation in IT Service Management from PeopleCert in 2013.