Kim Hulse

Kim Hulse is a seasoned professional in customer success and account management with over 20 years of experience. Currently serving as Senior Customer Success Manager at SubjectWell, Kim oversees the post-sales experience of 15-20 strategic accounts, managing a clinical trial portfolio valued at over $20 million and securing substantial contract extensions. Previously, as Director of Strategic Accounts at Alliance Abroad Group, Kim achieved a remarkable 90% customer retention rate and exceeded sales quotas through effective stakeholder engagement. In earlier roles, Kim demonstrated leadership in coaching customer success teams and managing substantial account portfolios, consistently driving revenue growth and enhancing client satisfaction. Kim holds a Bachelor of Arts in English Language and Literature from The University of Texas at Austin.