Sylwia Kimla

Sylwia Kimla is a seasoned operations expert with extensive experience in the food service industry. Currently serving as Senior Manager of Operations at Subway since August 2023, Sylwia previously held the role of Administration Manager for Dairy Queen in Canada from April 2013 to August 2023, where responsibilities included managing administrative staff, overseeing operations for third-party delivery services, and coordinating the Franchisee Support Centre. Earlier roles at Dairy Queen also included Operations Project Coordinator, focusing on customer survey tools and food safety programs. Prior to this, Sylwia contributed as Restaurant Systems Specialist and Point of Sale Coordinator at Tim Hortons, managing POS support for thousands of locations across Canada and the US. Sylwia's educational background includes ongoing pursuit of an MBA at the University of Fredericton and a Bachelor of Arts in Anthropology from McMaster University, along with qualifications in Human Resources Management and Business Administration.