SUCAFINA S.A.
Marcel Nakaima is an experienced IT professional currently serving as the Service Desk Coordinator for the Americas at Sucafina since December 2022, overseeing IT infrastructure and support operations in the region. Previously, Marcel held the position of IT Support Specialist in Brazil, focusing on end-user services and IT infrastructure. From January 2011 to November 2022, Marcel worked at ZF Group as an IT Support Analyst, providing documentation and first-level troubleshooting while supporting critical business incidents and VIP clients across South America. Earlier experience includes an internship at IBM as an IT Support Analyst, where Marcel contributed to documentation and support for internal bank systems. Marcel is pursuing a specialization in Strategic Information Technology Management from Grupo Educacional UNIS, building on a solid educational foundation with a Bachelor's degree in Information Systems and a specialization in Information Technology from USCS.
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